Guide

You need a first and last name, an email address and a password of at least 12 characters with one uppercase letter, one number and one symbol. The qualification field (doctor, nurse, paramedic, volunteer) is required: together with the role you are given, it decides what you can see and do. Both consents at the bottom — privacy and confidentiality — must be ticked; the button stays disabled until they are.

Right after registering you get an email with a confirmation link — open it from your phone or your computer, it makes no difference. If nothing arrives within a few minutes, check your spam folder; you can have the message resent from the login page after trying to sign in.

This step is not up to you. An administrator or the medical director reviews your request by hand and, at the same time, assigns you to the event you will work on. Until that happens, trying to sign in lands you on the screen below: it is not an error and there is nothing to redo. If time is short, contact the event organisation directly.

Once your account is active you sign in with your email and password and find the list of events you have been assigned to. An empty list means the account is active but the event assignment has not been made yet — the same person who approved you is the one who can complete it.

On your phone you use the same credentials as the website, there is no second account. One thing worth knowing: inside the app everyone works as a field responder, medical directors and administrators included. That is deliberate — operations centre, medical direction and admin tools stay on the computer, where there is a screen big enough to actually use them.